Our Policy

Shipping & Rates


Canadian Guests 

Shipping is a flat rate of $10 for orders less than $150 shipped within Canada.  Shipping is free for all orders over $150 shipped within Canada.

American Guests

Shipping is a flat rate of $20 for all orders shipped to customers within the United States.  Reyna Rose will not be responsible for any taxes or duties incurred while receiving your order.

Non-Deliverable Packages


If your package cannot be delivered because you have an incorrect or incomplete shipping address, if you refuse the package or the package is unclaimed, Reyna Rose will not be responsible if it is lost.
Please contact sherrie@reynarose.com with any questions regarding shipping.

Returns & Exchanges


We understand that while ordering online, some items may not work out for you.  We will do our best to work with you to return your items, and help you find something you are happy with.

All accessories, intimates and sale items, and $25 sale items are FINAL SALE.  We do not offer returns, or exchanges on any of these items.

Merchandise must be returned within 14 days from the received date, in order to receive a full refund to the method of payment, or to make an exchange.  If the return, or exchange is not done within the 14 day period, the item(s) will become non-refundable. The item(s) being returned must be unworn, unwashed, and with the tags attached.  Any items not in this condition will not be excepted as a return or exchange.

Returns and exchanges will be processed within 5-7 business days of the product being received back to Reyna Rose.

If you are returning an item you must contact sherrie@reynarose.com.
In your email you must include:

  • Your Full Name
  • Mailing Address
  • Item(s) you are returning, or exchanging.  If you are exchanging an item, you must provide the name of the item you wish to exchange your current item with.
  • Reason why you are returning, or exchanging the item.

Once you contact Sherrie via email, you will be provided with a return address.  You are responsible for all shipping costs to return the item.  You must include a copy of the original invoice in your return package with the returned item being underlined on the invoice.